Pavilion88 Terms and Conditions

Contracting Entity

The contracting entity is:

Do not publish these Terms until the legal operator and contact details have been confirmed.

Acceptance of These Terms

A member accepts these Terms when the member:

• creates an account;
• confirms acceptance during registration;
• logs in after an updated version takes effect;
• deposits funds;
• claims a promotion;
• opens a game;
• uses another account service.

The registration and login process should provide a clear link to these Terms.

A member who does not accept the Terms must not create or continue using a Pavilion88 account.

Eligibility

A Pavilion88 account may be used only by a person who:

• is at least 18;
• has legal capacity to enter a contract;
• supplies accurate registration information;
• uses the account for personal activity;
• is located in a permitted jurisdiction;
• is not restricted by law, self-exclusion or account action;
• completes required verification.

Permitted jurisdictions: Malaysia and other jurisdictions where the member may lawfully use the service, subject to local law and platform acceptance
Restricted jurisdictions: United States and territories; France and territories; Netherlands and Kingdom territories including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten; Australia; United Kingdom; Spain; Cyprus; Austria

Members are responsible for checking whether access and play are permitted in their location.

Pavilion88 may block registration, login, deposits, games or withdrawals when a location, account or legal restriction applies.

One Account Per Member

A member may hold only the number of accounts permitted by the current Pavilion88 account rules.

Unless another rule is confirmed, the published terms should state one account per person, household, device, payment method and contact detail where legally and operationally appropriate.

Pavilion88 may review accounts that share:

• identity information;
• phone number or email;
• residential address;
• device;
• IP address;
• payment method;
• wallet or bank account;
• promotion activity.

Duplicate or linked accounts may be restricted, combined or closed under the confirmed account rules.

Registration Information

Members must provide accurate, current and complete information.

Pavilion88 may request correction or verification when account information is incomplete, inconsistent or out of date.

A member must update a phone number, email, address or payment detail when it changes.

False identity, incorrect age, unauthorised payment information or deceptive verification documents may result in account restriction or closure.

Account Verification

Pavilion88 may verify identity, age, account ownership, payment ownership, location and source of funds where required.

Verification requirements: Three-step KYC: registration details, government ID with selfie or proof of address, and payment-method ownership or source-of-funds checks when requested

Verification may be required:

• during registration;
• before a deposit or withdrawal;
• after account information changes;
• when activity triggers a security review;
• when a promotion is reviewed;
• before an account is reopened;
• when required by law or a provider.

A member must provide readable and current documents through the confirmed Pavilion88 verification process.

Do not send identity documents through an unconfirmed contact channel.

Account Security

Members must keep account credentials private.

A member is responsible for:

• using a separate password;
• protecting the registered phone number and email;
• keeping one-time verification codes private;
• signing out on a shared device;
• reporting suspected account access;
• checking the domain before login.

Pavilion88 support does not need a member's password, card PIN or one-time code.

Pavilion88 may restrict an account while suspected unauthorised access is reviewed.

Account Currency and Balance

Account currency: Malaysian Ringgit (MYR)

The account balance shown in the member area is the platform record at that time. A display delay may occur while a payment, game round, correction or provider record is processed.

Members should review transaction history before repeating a deposit, withdrawal or stake.

Pavilion88 may correct a balance when a duplicate credit, technical error, reversed payment or incorrect settlement is confirmed.

The final correction process must state how the member is informed and how a disputed correction can be reviewed.

Deposits

Deposits must use a payment method available in the signed-in Pavilion88 cashier.

A member must use a payment method that the member is authorised to use.

Pavilion88 may reject, reverse or review a deposit when:

• payment details do not match the account;
• the provider rejects the payment;
• a duplicate transaction is detected;
• fraud or unauthorised use is suspected;
• a legal or account restriction applies;
• the payment method is under maintenance.

A deposit is not confirmed until it appears in the member balance or transaction record.

Withdrawals

Withdrawals must use an available method linked to the member account.

Pavilion88 may review a withdrawal for account ownership, payment ownership, promotion turnover, transaction history, security or legal requirements.

A withdrawal may be delayed, rejected or returned when:

• account information is incomplete;
• verification has not been completed;
• payment details are incorrect;
• an active bonus condition remains;
• a deposit is reversed or disputed;
• suspicious or prohibited activity is under review;
• the selected method is unavailable.

Members should keep the withdrawal reference and use one support case for the same transaction.

Promotions

Each Pavilion88 promotion has separate terms.

A promotion may state:

• eligible members;
• minimum deposit;
• maximum bonus;
• claim period;
• claim frequency;
• turnover;
• eligible games;
• excluded games;
• maximum stake;
• expiry;
• withdrawal condition.

The promotion-specific terms apply together with these Terms.

A member must check the current Pavilion88 promotion terms before making a qualifying deposit or starting bonus play.

Pavilion88 may remove a promotion or related benefit when confirmed abuse, duplicate accounts, false information or prohibited activity affects eligibility.

Games and Providers

Game and provider availability may change.

A game may be removed, suspended or placed under maintenance without remaining available in an old screenshot or page cache.

The live Pavilion88 lobby controls:

• game title;
• provider;
• category;
• game status;
• available stake;
• round record;
• result;
• account settlement.

The Pavilion88 games page provides current category and provider information.

No game guarantees a win, return or recovery of previous losses.

Game Interruptions and Errors

A game interruption may result from a connection failure, device issue, provider problem, maintenance or platform error.

Members should:

• stop repeating the same action;
• keep the game or round reference;
• check transaction and game history;
• record the date and time;
• capture the error without private credentials;
• contact support when the result remains unclear.

The confirmed provider or platform record should be used to review an incomplete round.

Pavilion88 may correct a settlement after a verified technical or provider error. The final terms must state the review and complaint process.

Prohibited Activity

A member must not:

• use false registration or verification information;
• use another person's payment method without authority;
• create duplicate accounts contrary to the account rules;
• allow another person to use the account;
• access an account through automated tools;
• interfere with platform or game operation;
• exploit a technical, pricing or settlement error;
• coordinate activity to misuse a promotion;
• use stolen funds or payment details;
• attempt fraud, money laundering or unlawful activity;
• threaten or abuse support staff;
• copy or misuse Pavilion88 content or branding;
• use the service where access is prohibited.

Pavilion88 may investigate activity that appears to breach these Terms.

Account Restriction and Suspension

Pavilion88 may restrict, suspend or close an account when:

• identity or age cannot be verified;
• account information is false;
• unauthorised access is suspected;
• payment fraud or chargeback activity is detected;
• promotion abuse is confirmed;
• prohibited activity occurs;
• a legal or provider restriction applies;
• responsible-gaming action requires restriction;
• the member requests closure;
• continued service creates a security risk.

The account may remain restricted while records are reviewed.

The final policy must state how funds, pending transactions and complaints are handled after restriction or closure.

Account Closure

A member may request account closure through the confirmed Pavilion88 support process.

Before closure, Pavilion88 may require:

• identity confirmation;
• settlement of pending transactions;
• withdrawal or return of an eligible balance;
• review of an active promotion;
• retention of records required for disputes, security or legal duties.

Closing an account does not remove obligations or records that must continue under the Terms or Privacy Policy.

A closed account must not be reopened or replaced to bypass self-exclusion, verification or enforcement action.

Dormant Accounts

Dormant period: 12 months without a login or transaction
Dormant-account rule: Account access is restricted after 12 months; the balance remains claimable after verification and no dormant fee is charged in this draft

Do not publish a dormant-account fee or balance treatment until it has been approved and can lawfully be applied.

Members should receive notice where required before a fee, restriction or closure affects a dormant account.

Responsible Gaming

Pavilion88 is for adults who meet the applicable age and location requirements.

Members should set limits on deposits, stakes and playing time.

Pavilion88 may provide account limits, breaks, exclusion or support routes under the current responsible-gaming process.

An account subject to self-exclusion or another restriction must not be reopened through a duplicate registration.

The responsible gaming page contains the current policy and support information.

Intellectual Property

Pavilion88 names, logos, page designs, text, software and platform materials may be protected by intellectual-property rights held by Pavilion88 or an authorised owner.

Game names, provider logos and game artwork belong to their respective owners.

A member may use the platform for personal account activity. A member must not copy, modify, republish, sell, scrape or distribute protected material without permission.

The final terms must identify the rights holder when it differs from the legal operator.

Third-Party Services

Pavilion88 may use third-party payment, game, verification, hosting and support services.

A third party may apply its own terms and privacy notice to the service it controls.

Pavilion88 should identify material third-party conditions before a member completes an action that depends on them.

An external link does not make every third-party statement part of these Terms.

Privacy

Pavilion88 processes personal data as described in the Privacy Policy.

The Privacy Policy covers:

• data collected;
• processing purposes;
• providers and disclosures;
• cookies;
• retention;
• security;
• member rights;
• privacy contacts.

These Terms and the Privacy Policy must identify the same legal operator and contact details.

Service Availability

Pavilion88 may perform maintenance, update platform functions, change providers or remove content.

We do not promise uninterrupted access to every game, payment method, promotion or account function.

Pavilion88 should give notice of a material planned change when reasonable and when the member needs to act.

Service restrictions required by law, security or a provider may take effect without advance notice.

Liability

The final liability clause must be prepared for the confirmed operator and governing law.

It should address:

• direct loss caused by a proven breach;
• excluded indirect or consequential loss where lawful;
• loss caused by a member's device or connection;
• unauthorised access caused by disclosed credentials;
• third-party provider failure;
• technical and game-settlement errors;
• events outside reasonable control;
• rights that cannot be excluded.

No clause should exclude liability that the governing law does not allow the operator to exclude.

Complaints

A member should first submit a complaint through [email protected] or the confirmed contact route.

The complaint should include:

• account name;
• issue description;
• date and time;
• transaction or game reference;
• amount involved;
• previous support case;
• requested outcome.

Pavilion88 should provide a case reference and keep a record of the complaint.

The final terms must state the internal review stages, response period and any available external dispute route.

Use the Pavilion88 contact page for confirmed public contact details.

Governing Law and Disputes

Governing law: Laws of Curaçao
Court, arbitration or dispute forum: Courts of Curaçao after the internal complaint process

Do not publish this clause until counsel confirms the operator's jurisdiction, target market and enforceable dispute process.

A governing-law clause does not remove mandatory rights or restrictions that apply to a member.

Changes to These Terms

Pavilion88 may update these Terms when account functions, payment rules, promotions, providers, legal requirements or business processes change.

The current version should show the effective date and last-updated date.

A material change may be communicated through the website, account or confirmed contact channel.

Continued use after the effective date may indicate acceptance where the law and registration process allow it.

Contact

Questions about these Terms can be sent to:

The Pavilion88 contact page will publish the confirmed public channels.